Intro
Curious to see what guests who have stayed in Mercure Hotel Europe Basel think about it? Read what guests who booked through HolidayCity have said about Mercure Hotel Europe Basel. We also have reviews by visitors who have visited the hotel (not necessarily through HolidayCity).
Ratings
Average Rating out of 5
Facilities
Bed
Ambience
Cleanliness
Service
Room Size
Location
Amenities
Value for Money
Number of Reviewers Who...
Recommend
Do not Recommend
Neutral
Reviews
3
5
thank you for your everything and your HOSPITABLE I would recommend this hotel to all my friends and I'll tell your hospitablety. best regards nihat-gözde çetinbas
4
air conditioning would be good
2
The hotel is really in walking distance of the city center. Very fine breakfast buffet. Restaurant was colsed but the Bistrot also offered an excellent meal. The room was pleasant and we appreciated very much the balcony (even when raining).
there was one issue with regard to service. when we checked in we were informed that breakfast was included in our rate. when we checked out we were charged for it and had to explain to the staff member that her colleague told us that breakfast was included, which resulted in a terse conversation. in the end, the staff member honoured the statement of her colleague and reversed the charge, but it was an unpleasant way to leave your otherwise very agreeable establishment. the only inconvenience with respect to the room was that when we arrived and were given the keys to our room, it was dirty when we entered and had not been attended to by cleaning staff yet. we had to leave our bags and come back several hours later in order to have a clean room ready.
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