Intro
Curious to see what guests who have stayed in Norbreck Castle Hotel Blackpool think about it? Read what guests who booked through HolidayCity have said about Norbreck Castle Hotel Blackpool. We also have reviews by visitors who have visited the hotel (not necessarily through HolidayCity).
Ratings
Average Rating out of 5
Facilities
Bed
Ambience
Cleanliness
Service
Room Size
Location
Amenities
Value for Money
Number of Reviewers Who...
Recommend
Do not Recommend
Neutral
Reviews
Dissatisfaction
4
2
1
5
3
To my great dissatisfaction, the hotel did not live up to my expectations. The name implies that it is of a high standard. It is not. There is a peculiar odour, damp patches and the double room is quite small compared to others that I have occupied. The bed was unsuitable for a person with disabilities. At breakfast, when we requested marmalade, we were informed that the quota for that morning had been exhausted!! The staff were charming, courteous, knowledgeable and helpful. A huge positive. I suggest that the entrance be made more welcoming - perhaps a statue or artifact in the lobby reflecting the titl of the hotel- "castle". The building next door needs to be cleared of the clutter of billboards, painted which would compliment the main part pf the hotel. Regards Cynthia Ramsay
For a hotel of this size the number of staff seems to be v low. hence when you go down for breakfast one day we had to queue for over 30 minutes then we couldnt find a table due to them all being uncleared from previous use
the service was awful, they had no record of our booking and although they fit us in they were rude and unhelpful. the breakfast was a shambles and we had to queue for nearly a hour to even get a table when we were seated we had to wait for the table to be cleaned and reset. the food ran low and we had a limited choice. staff were rude and unhelpful. the room was dirty and bedding althoug clean was old and worn
The room was small but as we booked a standard room we did not expect it to be huge. It was very clean and had everything we wanted even a jacuzzi bath!
The middle of a Buffy the vampire slayer convention without warning!!
Average- although nice to have a sea view. Matress and bed very uncomfortable and cold in room. Thin bedding only. Slept in coat.
We had to pay to upgrade because they had no non-smoking rooms despite requesting one. The room was shabby, the towel rail kept falling off the bathroom wall and two tiles fell off whilst my partner was showering!
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